Terms

DELIVERY

UK  Orders under £50 - £4.95

      Orders over £50 -  FREE

INTERNATIONAL - We are happy to dispatch oversees, please contact us to discuss delivery costs and timescales.

COLLECTION is always welcome, please contact us to arrange.

We aim to send out orders within 5 business days. If you need your order urgently then please contact us.

Whilst every effort is made to ensure that orders are fulfilled within our normal delivery timescale, there may on occassion be supply problems for certain items. In such cases, we will inform you as soon as possible. 

PAYMENT

Derbyshire Real Nappies accepts payment  all major credit cards and cheques. All goods sold remain the property of Derbyshire Real Nappies until full payment has been received and cleared.  All prices on this site are inclusive of VAT where applicable.

If you would like to pay be cheque please contact me to arrange this.

REFUNDS
If you are unhappy with your item/s please contact us as soon as possible, so that we can try and resolve the issue as quickly as possible.  Goods should be checked on receipt and notify us with 48 hours, if items are damaged in transit or are faulty on receipt.  Unfortuntely no claims  for damage in transit or shortages can be considered after this period.

FAULTY OR DAMAGED ITEMS

Please notify us as soon as possible of a faulty or damaged item. You will be required to return the items to us and you will be offered a replacement or refund at no extra cost.

In the case of faulty or damaged goods, return postage will be refunded. We strongly suggest that you obtain a free certificate of postage so you that you can claim compensation if the items are lost before they reach us.

Derbyshire Real Nappies cannot accept responsibility for any faults occurring more than 60 days after receipt. "Faults" refers to manufacturing defects and excludes accidental damage and normal wear and tear.

RETURNS

Items that are unused and unwashed can be returned for replacement or credit, provided they are returned within 14 days of receipt and in their original condition and packaging. There is a 10% restocking and administration charge for items that are just returned. This does not apply to exchanges.  Unless the items are faulty or are damaged in transit (see above) you will be responsible for meeting the full cost of return postage.  It is recommended that a postal service with adequate insurance is used to cover the items should they go missing or damaged on route to us.  Please send all returns to: Derbyshire Real Nappies, 226 Belper Road, Stanley Common, Derbyshire  DE7 6FT

 

PRIVACY POLICY 

Derbyshire Real Nappies is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information 

What information do we collect?

 We may collect, store and use the following kinds of personal information:

[(1) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including [details]);]

[(2) any other information that you choose to send to us; and]

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

Derbyshire Real Nappies use your personal information to:

(1) send to you goods purchased via the website, and supply to you services purchased via the website;]

(2) send statements and invoices to you, and collect payments from you;]

(3) We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing, except insofar as is strictly necessary to process your order (e.g. delivery instructions to Courier).

All our website financial transactions are handled through our payment services provider, PayPal.  You can review the PayPal privacy policy at www.paypal.com.  We will share information with  PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Derbyshire Real Nappies does not store or share any financial information about you or any transaction outside of the secure PayPal payment system and Virtual Terminal. All Details are held securely within the system and when paying by phone, your financial details are held securely with the system. When paying by phone, your financial details will be entered directly into the system and not written down elsewhere or stored.  

Disclosures

In addition, we may disclose your personal information:

(1) to the extent that we are required to do so by law;

(2) in connection with any legal proceedings or prospective legal proceedings

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Third party websites

Derbyshire Real Nappies contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.